I’m Frank, a technology aficionado and people person. I enjoy using my technical skills to reduce frustration, create amazing online experiences, and grow careers.
Leading a team of highly-skilled DevOps engineers to complete multiple cloud migrations and upgrades to legacy services.
Produced features, bugfixes, and updates for Rocket Mortgage Origination and other dependent services.
Developed and maintained a user-driven support community using Invision PowerBoard and PHP.
Assisted international customers, via phone support, chat, and screen-share, to help diagnose and repair issues with networked firewalls, spam filters, and other Linux based hardware.
Provided support and equipment rental to TV production, photography and marketing students while attending classes as a work study program, managing upward of $1M of studio equipment.
Provided PC repair and diagnostic services to retail customers, as well as helping to guide product choices.
Areas of focused study included web design, web development, programming in Java, video production, marketing, journalism and photography.
Rocket Mortgage Origination assists Quicken Loans clients in providing information, documents, and feedback during the underwriting loan process.
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The Barracuda Networks user community provides a place for customers and tech support engineers to interact, and search for resolved issues.
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